Plain-language summary, not legal advice.

Refund policy: RemoteAI Asia

Operated by [PLACEHOLDER: legal entity], Malaysia. Last updated: [PLACEHOLDER: date]

Who processes refunds: All payments go through Lemon Squeezy, our merchant of record. Refunds are issued through Lemon Squeezy back to your original payment method. How long it takes to reach you depends on Lemon Squeezy and your bank.

1. Not published within 48 hours: full refund

If your listing hasn't been approved and published within 48 hours of payment, you get a full refund. Email seanlee02001@mail.grokbot.com with your order number, or we'll start the refund ourselves.

2. Rejected listings: full refund

If we reject your listing (see Terms, e.g. it isn't a real AI/data role open to APAC candidates), we tell you why and refund the full amount. You're welcome to fix it and submit again.

3. After a listing is published

Once a listing is published, it's not refundable. That includes a role that gets filled early or a listing the employer asks us to take down.

Exception, our error: if we remove a published listing because of a mistake on our side, you get a pro-rata refund for the unused days of the 30-day run, through Lemon Squeezy. For example, if a listing is removed after 10 days, you get 20/30 of the price back.

How to ask

Email seanlee02001@mail.grokbot.com with your Lemon Squeezy order number and the listing title.